This policy will explain areas of this website that may affect your privacy and personal details, how we process, collect, manage and store those details and how your rights under the GDPR (General Data Protection Regulation), the DPA (Data Protection Act) [pre GDPR enforcement] and the PECR (Privacy and Electronic Communications Regulations) are adhered to.
We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
1. What we Collect
We may collect the following information:
- Your name
- Contact information including email address and phone number
- Demographic information such as postcode
- Other information relevant to enquiries made through our site
2. What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping;
- We may use the information to improve our services;
- Where we have clearly stated and made you aware of the fact, and where you have given your express permission, except for where we have legitimate interests in doing so, we may use your details to send you information related to our services/products through a mailing list system. This is done in accordance with the regulations named above.
3. Security and Retention of Data
We are committed to ensuring that your information is secure. For this purpose, we will not hold your personal data for any longer than is reasonable. Further, we have taken reasonable steps to protect your information against unauthorised access and against unlawful processing, accidental loss, damage and destruction. Nevertheless, any personal data submitted by you is at your own risk.
We will not transfer your personal details to any third party for the purpose of direct marketing without your permission. We use certain third party service providers who may have access to your personal data so that they can provide services to us. When this occurs, we have a data protection compliant contract in place with these third parties.
4. Use of Cookies
This website uses cookies to better understand the users’ experience while visiting the website. Cookies are small files saved to the user’s computer’s hard drive that track, save and store information about the user’s interactions and usage of the website. This allows the website, through its server, to provide the users with a tailored experience within this website.
Users are advised that if they wish to deny the use and saving of cookies from this website onto their computer’s hard drive they should take necessary steps within their web browser’s security settings to block all cookies from this website and its external serving vendors or use the cookie control system if available upon their first visit.
5. Marketing & Communications
- Consent for Marketing Communications: We engage in various marketing activities to share valuable property and conveyancing insights and information about our services with interested parties. By providing your personal details on our website (such as your name, email address, and phone number), you agree that we may use this information to send you marketing communications. These may include digital newsletters, promotional emails, SMS messages, and physical promotional materials.
- Scope of Communications: Our marketing communications aim to keep you informed about property market updates, conveyancing services, events, and offers that we believe may be of interest to you. This is a part of our effort to enhance the experience of our website visitors and to provide value beyond our immediate property and conveyancing services.
- Simple Opt-Out Option: Your control over your personal information is important to us. We provide a simple and clear way for you to opt out of receiving marketing communications at any time. Each marketing email will include an ‘Unsubscribe’ link at the bottom. For SMS messages, instructions on how to stop receiving messages will be clearly indicated. You can also contact us directly at any time to opt out of any form of marketing communication.
- Data Protection and Privacy: The information you provide will be processed in accordance with our Privacy Policy and in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR). We are committed to protecting your privacy and ensuring the security of your personal data.
- Changes and Updates to Preferences: You are free to change your marketing communication preferences at any time. If you have any queries or need assistance regarding your preferences or our use of your personal data for marketing purposes, please do not hesitate to contact us through the provided contact details on our website.
6. Measuring Website Usage (Google Analytics)
We use Google Analytics software to collect information about how you use this website. We do this to help make sure the site is meeting the needs of its users and to help us make improvements.
Google Analytics stores information about:
- the pages you visit
- how long you spend on each page
- how you got to the site
- what you click on while you’re visiting the site
We don’t collect or store your personal information (for example your name or address) so this information can’t be used to identify who you are. We don’t allow Google to use or share our analytics data.
Google Analytics sets the following cookies in accordance with Google’s privacy policy:
Universal Analytics
Name
Purpose
Expires
_ga
This helps us count how many people visit the site by tracking if you’ve visited before
2 years
This helps us count how many people visit the site by tracking if you’ve visited before
_gid
This helps us count how many people visit the site by tracking if you’ve visited before
24 hours
Google Analytics
Name
Purpose
Expires
_utma
Like _ga, this lets us know if you’ve visited before, so we can count how many of our visitors are new to the site or to a certain page
2 years
_utmb
This works with _utmc to calculate the average length of time you spend on the site
30 minutes
_utmc
This works with _utmb to calculate when you close your browser
When you close your browser
_utmz
This tells us how you reached the site (for example from another website or a search engine)
6 months
7. Downloads & Media Files
Any downloadable documents, files or media made available on this website are provided to users at their own risk. While all precautions have been undertaken to ensure only genuine downloads are available, users are advised to verify their authenticity using third party antivirus software or similar applications.
We accept no responsibility for third party downloads and downloads provided by external third-party websites and advise users to verify their authenticity using third party antivirus software or similar applications.
8. External Website Links & Third Parties
9. Social Media Usage
While we may have official profiles on social media platforms, users are advised to verify authenticity of such profiles before engaging with, or sharing information with such profiles. We will never ask for user passwords or personal details on social media platforms. Users are advised to conduct themselves appropriately when engaging with us on social media.
There may be instances where our website features social sharing buttons, which help share web content directly from web pages to the respective social media platforms. You use social sharing buttons at your own discretion and accept that doing so may publish content to your social media profile feed or page. You can find further information about some social media privacy and usage policies in the resources section below.
10. How Long We Keep your Personal Data
Type of Work
How Long do we keep it for
Purchases
Files will be retained for 10 years after completion of the purchase. Any enquiry to our firm which does not result in a case at that time, will be retained for 12 months
Sales
Files will be retained for 2 years after completion when the missives cease to be in effect. Any enquiry to our firm which does not result in a case at that time will be retained for 12 months.
Re-Mortgage/Transfer of Titles
Files will be retained for 6 years following completion of the transaction. Any enquiry to our firm which does not result in a case at that time, will be retained for 12 months
11. Contact
If you have any queries in relation to the above please contact our designated Data Protection Officer (DPO), Jonathan Kee by email at mail@keeproperty.co.uk; telephone on 0141 478 9090; or in writing to: The Data Protection Officer, Kee Property, 59 Bath Street, Glasgow, G2 2DH
If you have any cause for complaint about our use or holding of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO). Please contact us before you complain to the ICO, as we would welcome the opportunity to resolve your concerns ourselves. The ICO’s contact details are as follows:
Telephone: 0303 123 1113
Website: https://ico.org.uk/concerns/
